Returns Policy

At Class Uniform, we want you to be happy with your purchase. If you need to return an item, please review the guidelines below.

Plain / Non-Customised Items

Eligibility

Plain, non-customised items may be returned within 14 days of delivery, provided they are in a resalable condition.

Items should be:

• Unworn and unused

• In their original packaging where possible

• Returned with all original labels and tags attached

Please note that this returns policy does not affect your statutory consumer rights.

Return Postage

Unless the item is faulty, damaged, incorrect, or not as described, the cost of returning an unwanted item is the responsibility of the customer.

Refunds

Once we receive and inspect your returned item, we will process your refund. Please allow up to 7 working days for the refund to be processed. Your bank or card provider may take additional time to make the funds available.

What to Include With Your Return

Please include your order number or a copy of your delivery note with your return so that we can identify your order and process your return efficiently.

Return Address

Class Uniform Returns
1A Union Terrace 
Bury Old Road
Manchester

M7 4ZH

United Kingdom

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Customised Items

Items that have been personalised or customised with embroidery, printing, transfers, names, logos or other branding cannot normally be returned simply because you have changed your mind or because the item does not fit.

Please check your size, garment choice, colours, spelling, logo and artwork carefully before approving an order for production.

If We Make a Mistake

If your customised item is faulty, damaged, incorrect, or we have made a mistake during the customisation process, please contact us as soon as possible so that we can investigate and arrange an appropriate solution.

Where artwork or a proof has been provided for your approval, please check it carefully before production. We cannot accept responsibility for errors that were clearly shown on an approved proof and were not brought to our attention before production.

Nothing in this policy affects your statutory consumer rights.

How to Request a Return

To request a return, please contact us with:

• Your order number

• The item(s) you wish to return

• The reason for the return

• Photographs where the item is faulty or damaged

Our team will provide you with the appropriate return instructions.